FAQ

Frequently Asked Questions (FAQ)

1. General Information

Who operates this website?
Dedoru is a registered trademark of Innosport Marketplace Limited, a company registered in England and Wales under company number 15305371.

What does Dedoru sell?
We design and offer refined leather sneakers for men and women. Crafted with quality, built for comfort, and defined by understated style.

Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to track orders and save details for faster future purchases.

Who can use this website?
This website is available to individuals aged 18 and over, or with parental/guardian permission.

2. Orders & Payments

How do I place an order?
Select your style, choose your size, and proceed through our secure checkout. You’ll receive a confirmation email once your order is placed.

What payment methods do you accept?
We accept most major debit/credit cards, including Visa and Mastercard, as well as PayPal and other secure electronic payment methods.

Can I modify or cancel an order?
Orders are processed quickly, so modifications or cancellations cannot be guaranteed. Please email us immediately at contact@dedoru.com for assistance.

Why was my order declined?
Orders may be declined due to:
• Stock unavailability
• Payment authorization failure
• Purchase limits during high demand
• Pricing or listing errors
• Failing fraud checks
You will be notified by email if your order cannot be accepted.

Will I receive an invoice?
Yes. A digital invoice is sent to your email after successful payment.

3. Shipping & Delivery

How long does delivery take?
Orders are typically dispatched within 2–3 business days. Delivery time depends on your location and chosen shipping method.

Do you ship internationally?
Yes, international shipping is available. Customs duties and import taxes (if any) are your responsibility.

How can I track my order?
Once your order ships, you’ll receive a tracking link via email.

What if I’m not home during delivery?
If delivery is attempted but unsuccessful, our courier may leave instructions for redelivery or collection.

4. Returns & Refunds

What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached.

How to initiate a return:
Log in to your Dedoru account.
Go to Order History and select the item you wish to return.
Click "Request Return" and follow the prompts.
We’ll review your request and email you once it’s approved or declined.
If approved, you’ll receive return instructions and a return label (if applicable).

Need help? Contact us at contact@dedoru.com

Do you offer refunds?
Yes. Once your return is received and inspected, a refund will be issued to your original payment method within 3–5 business days.

Can I exchange an item?
We do not offer direct exchanges. To change size or style, return your item for a refund and place a new order.

What if my item is damaged or faulty?
If you receive a defective or damaged item, contact us within 30 days with your order number and clear photos. We’ll arrange a replacement, repair, or refund.

5. Product Details

Are product photos accurate?
Yes. Our photos represent each item as accurately as possible. However, slight variations may occur due to screen settings.

Is stock availability guaranteed?
No. Availability is limited and may change without notice. If your item becomes unavailable, we’ll notify you and issue a refund or offer an alternative.

Do your sneakers come with a warranty?
While we do not offer formal warranties, our sneakers are built to last. Please contact us within the return window if you experience any issues.

Why does my pair look slightly different than another?
Each pair of Dedoru sneakers is crafted in small batches and assembled by hand. Subtle differences in stitching or surface texture are natural and reflect the artisan quality of our process. These variations are not defects — they’re part of what makes each pair unique.

6. Sustainability & Ethics

What is Dedoru’s sustainability approach?
We focus on responsible design, conscious material use, and minimising waste. Our sneakers are made to be worn, repaired, and respected.

Why do you use standard soles?
We use high-grade standard soles to:
✔ Reduce material waste
✔ Minimise excess production
✔ Work with suppliers committed to efficiency and sustainability

How does this reduce environmental impact?
• Optimised energy use in production
• Fewer shipments and components
• Reduced unnecessary manufacturing waste

Are your sneakers recyclable?
Yes. Our soles are made from commonly recycled materials, and our designs support longevity and repairability.

Are your production practices ethical?
Yes. We partner only with manufacturers that uphold:
✅ Fair working conditions
✅ Sustainable practices
✅ Transparent, responsible operations

What are your future sustainability plans?
We are currently exploring:
🌱 Eco-conscious materials
♻️ Recycled and circular sole systems
🌍 Biodegradable alternatives

7. Legal & Contact

Who owns the trademarks and content on this site?
Dedoru and related branding are trademarks of Innosport Marketplace Limited. All content is protected and cannot be reused without permission.

What if the website is temporarily unavailable?
We aim for consistent uptime but cannot be held responsible for delays or interruptions outside our control.

Do you store payment data?
No. All transactions are handled securely by our payment providers. We do not store or process your card details.

How can I contact customer support?
Email us anytime at contact@dedoru.com. We aim to respond within 1–2 business days.