Frequently Asked Questions (FAQ)

1. General Information

Who operates this website?

Dedoru is a registered trademark of Innosport Marketplace Limited, a company registered in England and Wales under company number 15305371.

What does Dedoru sell?

We specialize in high-quality leather sneakers, offering stylish and durable footwear for men and women.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout in the future.

Who can use this website?

Anyone aged 18 or older or with parental/guardian permission can use our website and make purchases.

2. Orders & Payments

How do I place an order?

Simply add the items to your cart, proceed to checkout, and follow the payment instructions. You’ll receive an order confirmation email once your purchase is complete.

What payment methods do you accept?

We accept major credit/debit cards and electronic payment options such as PayPal.

Can I cancel or modify my order after placing it?

Orders are processed quickly, so we cannot guarantee modifications or cancellations once an order is placed. Please contact us immediately at contact@dedoru.com if you need assistance.

Why was my order rejected?

We may be unable to process your order due to:

• The item being out of stock
• Payment authorization failure
• High-demand purchase limits
• Incorrect pricing errors
• Failing our fraud checks

You will be notified via email if your order cannot be accepted.

Will I receive an invoice for my order?

Yes, a digital invoice will be sent to your registered email once the payment is processed.

3. Shipping & Delivery

How long does shipping take?

Orders are dispatched within 2-3 business days. Shipping times vary based on your location.

Do you ship internationally?

Yes, we offer international shipping. However, additional import duties and taxes may apply, which are your responsibility.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email to monitor its status.

What happens if I’m not home when my order arrives?

If no one is available to receive your package, the courier may leave a delivery attempt note with instructions for rescheduling or pickup.

4. Returns & Refunds

What is your return policy?

We offer a 28-day return policy from the date of delivery. Items must be unused, in their original packaging, and include all original tags.

How do I return a product?

Contact our customer service team at contact@dedoru.com with your order number and reason for return. We’ll provide return instructions.

Do you offer refunds?

Yes, once we receive and inspect the returned item, a refund will be processed within 3-5 business days to your original payment method.

Can I exchange an item?

We do not offer direct exchanges. If you’d like a different size or style, return your item for a refund and place a new order.

What if my product is faulty or damaged?

If you receive a defective item, contact us within 28 days with your order number and photos of the issue. We’ll arrange a replacement, repair, or refund.

5. Product Information

Are the product images accurate?

We strive for accuracy, but colours may vary slightly due to different screen displays.

Is product availability guaranteed?

No, availability may change. If an item you ordered becomes unavailable, we’ll notify you and offer an alternative or a refund.

Do your products come with a warranty?

Our sneakers are crafted with high-quality materials, but if you experience any defects, please contact us within the return period for assistance.

6. Sustainability & Ethical Production

How does Dedoru approach sustainability?

Sustainability is a core commitment for us. From design to production, we make conscious choices to minimise waste, reduce our carbon footprint, and create sneakers that stand the test of time.

Why do you use standard soles instead of custom ones?

We use high-quality standard soles instead of custom-branded ones to:
✔ Reduce material waste
✔ Avoid unnecessary production
✔ Work with responsible suppliers who prioritize efficiency and sustainability

How do your choices lower carbon emissions?

• Mass-produced soles are made using optimized energy processes, reducing emissions compared to custom-moulded alternatives.
• We minimize excess production and unnecessary shipping.
• Our supply chain is optimized to use fewer resources.

Are your sneakers recyclable?

Yes! Our soles are made from durable, widely used materials, making them easier to replace or recycle, extending the lifespan of your sneakers and keeping them out of landfills for longer.

How do you ensure ethical production?

We partner with suppliers that follow strict environmental and labour standards to ensure:
✅ Fair working conditions
✅ Sustainable material sourcing
✅ High-quality, responsibly made sneakers

What are your future sustainability plans?

We are actively exploring:
🌱 Eco-friendly materials
♻️ Recycled rubber soles
🌍 Biodegradable alternatives

Our goal is to continuously improve our sustainability practices for a better planet.

7. Legal & Other Policies

Who owns the trademarks and content on the website?

Dedoru and its logos are registered trademarks of Innosport Marketplace Limited. Unauthorized use is prohibited.

What happens if the website experiences downtime?

We strive to keep the website running smoothly, but we are not responsible for disruptions caused by factors outside our control.

Do you store my payment details?

No, we do not store or process your payment information. Transactions are securely handled by our payment partners.

How can I contact customer support?

For any inquiries, reach out to us at contact@dedoru.com