Terms of service

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Dedoru website. By using our site, you agree to these Terms. If you do not accept them, you should not use the website or any of the services offered through it.

These Terms also apply to all purchases made through the site and related services.

2. Company Information

Dedoru is a registered trademark and brand operated by Innosport Marketplace Limited, a company registered in England and Wales (Company No. 15305371).

Registered Office:
108 Brookfield Road
Ashford, Kent
TN23 4HF
United Kingdom

Email: contact@dedoru.com
Phone: +44 7340 999898

All third-party trademarks on this site belong to their respective owners.

3. Website Use

Eligibility:
You must be at least 18 years old or have permission from a parent or guardian to use this website.

Prohibited Use:
You agree not to misuse the site for any unlawful or harmful purpose, including but not limited to:

  • Transmitting malware or malicious code

  • Attempting to interfere with the website’s operation

  • Sending unsolicited promotional content (spam)

  • Violating intellectual property rights

Changes to Website:
We reserve the right to update, suspend, or discontinue any part of the site without notice. Continued use indicates your acceptance of any updates.

4. Product Information

We aim to ensure product details, descriptions, and prices are as accurate as possible. However:

  • Colours may appear differently depending on your device

  • Packaging may vary

  • Products may become unavailable or be discontinued without notice

  • We may make minor changes to specifications; if these affect your order, we’ll let you know and offer a full refund if needed

5. Orders & Payments

Order Acceptance:
Orders are subject to availability and acceptance. We may cancel or reject an order due to:

  • Limited stock

  • Payment issues

  • Delivery restrictions

  • Pricing or description errors

  • Suspected fraud or bulk-buying for resale

Customer Responsibilities:
You must provide accurate billing and shipping details. You must also be the authorised user of the payment method provided.

Pricing:

  • All prices are in GBP and include VAT where applicable

  • Delivery charges are calculated separately unless stated otherwise

  • We reserve the right to change pricing without notice

  • If a pricing error occurs, we will contact you to confirm or cancel the order

Payment Methods:
We accept major credit/debit cards and secure online payment methods. Your order is confirmed once payment is received and the item is dispatched.

6. Shipping & Delivery

Processing Time:
Orders are typically dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed the next working day.

Delivery Estimates:
Estimated delivery times start from dispatch and may vary depending on your location and external circumstances such as customs or courier delays.

Responsibility:

  • Risk transfers to you upon delivery

  • Ownership transfers once full payment is received

International Shipping:

  • Customs duties and taxes may apply and are the buyer’s responsibility

  • Delivery timelines may vary depending on local regulations

7. Returns & Refunds

Returns:
You may return any unused item in original condition within 30 days of delivery. Items must be returned in their original packaging with all tags attached.
To begin a return, please follow the steps on our Request a Return page.

Refunds:
Once your return is received and inspected, we’ll notify you of the outcome.

  • Approved refunds will be issued within 3–5 business days

  • Banks may take up to 7 additional days to process the refund

Exchanges:
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Faulty Items:
If your item arrives damaged or defective, contact us within 30 days of delivery. Include your order number and a photo of the issue. If confirmed, we’ll offer a repair, replacement, or refund.

8. Intellectual Property

All content on this website—including text, visuals, logos, and code—is the property of Dedoru or its licensors.
You may not copy, modify, distribute, or use any content for commercial purposes without written permission.

9. Limitation of Liability

Website Access:
We do not guarantee uninterrupted access to the site and are not liable for downtime caused by third-party services or external factors.

Limitation of Liability:
To the maximum extent permitted by law, Dedoru is not liable for any direct or indirect losses arising from the use of our website or products.

We do not exclude liability for:

  • Death or injury caused by negligence

  • Fraud or misrepresentation

  • Errors in your order fulfilment or delivery

Severability:
If any part of these Terms is found to be invalid or unenforceable, the remaining sections shall continue in full force and effect.