Privacy policy

Privacy Policy

1. Introduction

Welcome to Dedoru (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website dedoru.com or use our services, in line with UK law and industry best practices.

2. Who We Are

Dedoru is the data controller responsible for your personal data.

Contact Information:
• Address: 108 Brookfield Road, Ashford, Kent, TN23 4HF
• Email: contact@dedoru.com
• Phone: +44 7340 999898

For any questions or concerns regarding your data, please contact us using the details above.

3. What Information We Collect

a. Personal Data
• Name, date of birth, contact details
• Account details such as username and password
• Payment details and order history (processed securely via third-party providers)

b. Technical Data
• IP address, browser type, device information, pages visited
• Data from cookies and tracking technologies (see our Cookie Policy)

c. Marketing Data
• Preferences and information provided when opting into newsletters or offers

4. How We Collect Your Information

• Direct interactions: When you create an account, fill forms, or contact us
• Automated technologies: When you browse our site, cookies and analytics tools may collect data automatically

5. Legal Basis for Processing

We only process your personal data when there is a lawful basis under the UK GDPR:

• Consent – e.g. for marketing communications
• Contractual necessity – e.g. to fulfil orders or manage your account
• Legal obligation – e.g. for tax or regulatory compliance
• Legitimate interests – e.g. for fraud prevention or improving our services

6. How We Use Your Information

We use your data for:

• Processing orders and managing accounts
• Sending service updates or support communications
• Marketing (if you've opted in)
• Website improvement and research
• Legal and security compliance

7. Sharing Your Information

We may share your personal data with:

• Service providers – such as payment processors, couriers, or analytics platforms
• Legal authorities – if required for compliance or to protect rights
• Business partners – in the case of a merger, acquisition, or sale

8. International Transfers

If data is transferred outside the UK/EU, we use legally approved safeguards like Standard Contractual Clauses to ensure your information remains protected.

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

10. Data Security

We implement strong security practices to protect your personal data. While no system is completely secure, we work continuously to improve protections and prevent unauthorised access.

11. Your Rights

You have the following rights under UK data protection law:

• Right to access your personal data
• Right to correct inaccuracies
• Right to request deletion (in certain cases)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where applicable)

To exercise your rights, contact us at contact@dedoru.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Cookies

We use cookies to provide core site functionality, improve performance, and support marketing activities. Learn more in our [Cookie Policy].

13. Children’s Privacy

Our services are not intended for individuals under 16. If we have unknowingly collected data from a minor, we will delete it upon notice.

14. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with a new "Last Updated" date.

15. Contact Us

If you have any questions or concerns, please reach out:

Dedoru
108 Brookfield Road, Ashford, Kent, TN23 4HF
contact@dedoru.com